Customer Rating: - Didnt work for me
Work great for a few minutes, then start spitting out hot water with little steam. I was using it on my couch and wasnt wearing shoes, then lots of hot water started hitting my bear foot. OUCH. I have since sent it back.

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Customer Rating: - Worth The Money
The main reason I bought the steamer is becuase the previous owners of our house hired one of those "creative finish" businesses to remodel the master bathroom. This involved spraying a multispek, non-skid coating on the 55-year old tiles. It looked great, but NOTHING gets it clean (it's off-white) and you have to be really careful about chemicals. In short, a pain to clean.
This product worked as well as anything I've used, but not better. It's okay for floors. I also have a lighter floor in my kitchen and was really excited to see some reviewers who had the same really liked the product. Clearly, they mop/clean more than I do. Again, it's as good as chemicals so I'll continue to use it. I also, as one reviewer said, think the more I use it, the more layers of grime I will go through and it may become more effective on the floors.
I do LOVE it for baseboards, that gross junk around faucets, and around the bottom of the toilet where it meets the floor. I would say it's good for the small, weird stuff in hard-to-get-to places.
DO NOT USE THIS ON WOOD FLOORS! I am amazed at the number of reviewers who use this on real wood floors. It will warp them, it's STEAM!
Cons: No outside water gague so you're supposed to empty the tank before you fill it up each time (you can't see how much water is in the tank), needs a retractable cord or cleats to wind the cord on, and the cord/hose placements are a little awkward.
Pros: Lightweight, no chemicals, great to clean tough areas, washable pad, will pay for itself after a while because of not buying a lot of the cleaners I normally buy.

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Customer Rating: - FYI
I am very happy with this steamer with two exceptions. The cord should be longer, and the steam doesn't stay hot near for as long as it says.

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Customer Rating: - excellent product
Wow! I have battled light colored tile grout for 3 years. This steamer did a great job of blasting the dirt right out. I have used it on tea stains in my car, tile, linoleum (even got the dirt out of the grooves), stove, shower, toilets etc... I am very pleased. I do agree with another reviewer's recommendations to wear ear protection when using the small attachments - it is loud. Using the mop attachment is not a problem. This is a much better option than a steam mop and not much more expensive. I love how much I can get done with one fill up and it is so much more versatile and powerful. This is the best cleaning product I've bought myself. Every once in awhile I buy something that actually works.