Customer Rating: - unhappy with AMAZON!
I have always liked amazon and thought it would be a good place to purchase my air conditioner because I had had a good experience in the past and assumed you had a good customer service policy. Sadly I must tell you I am VERY dissapointed. The AC didn't fit into the space and when I went to exchange/return (in original box, unused) I discovered that amazon had contracted out the job and I was left dealing with a place called "Beach Audio" in California...I live in NYC! They weren't helpful at all and refused to let me return the AC...which I cannot use...and it was expensive. I will never use amazon for big ticket purchases again and I will discourage those I know about doing the same.

I wish it went differently, believe me.
Sincerely,
Cynthia Clegg

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Customer Rating: - Great Product
This is working very well for me it is cooling a 950 square foot house with ease. I also love the digital and the remote feature.

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Customer Rating: - Excellent Purchase!
This is the best air conditioner I've ever purchased! I love the electronic controls and timer! It has a remote control too! It cools the room quickly and easily.