Customer Rating: - Excellent and easy
This escape ladder is great! It folds up nicely, and can be stored in its own box. My children, twins age 14, were able to practice fire drills, and easily fold it back up in the box. It is invaluable knowing my kids can get out safely from a second floor room. More over, the price made it very affordable.

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Customer Rating: - Ladder
I have not used this, and hopefully will not have to, but looks like a great product esp. for the price

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Customer Rating: - Required Windowsill Dimensions for 2-story ladder
Consumers need to purchase the right ladder for their windowsill. I had to return the two-story ladder for a 3-story ladder because my windowsill depth was wider than the 2-story could accommodate. The EL52 First Alert Fire Escape Ladder user's manual says, "The window should be at least 20 inches (51 cm) wide and 32 inches (81 cm) high to give you enough clearance to exit safely. The windowsill width should be between a minimum of 6 inches (15 cm) and a maximum of 10 inches (25 cm). Measure windowsill from outside to inside." Be sure to get the right ladder for your windowsill depth.

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Customer Rating: - Sturdy, Inexpensive
Luckily, we have not yet had to use our fire ladder. The product seems very sturdy and was packaged very nicely - easy to access in time of emergency! We looked for some time for a fire escape ladder and this one seemed to be priced the best and offer the best quality. If needed, I am hopeful it will work well for us . . .