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Customer Rating: 
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learning curve
So simple after you learn how to use it (isn't everything). You must wait until skin contact to push the scan button. There is still a variance in repeat readings though.
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Exergen
Until now and after 2 months I have not received the product and have not received a answer to my enuire about that I have not received the thermometer. I am waiting an answer from the seller without success. I want my money back
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I love it
This is great. Only a swipe of forehead or artery below the ear and instant accurate temperture. No more waiting forever with old alcohol (mercury look) thermometer. No more germs or covers from electric. No covers to buy. No waiting for beeps, no more crying because children cant breathe through nose to hold mouth on it.
I'll never use another thermometer again.
Beware, fast swipe can cause friction effect and inaccurate temp
Best to take at least 2 swipes. I'm a nurse I use this often.
Most accurate temp is from femoral artery in between the legs. The biggest artery in body if you have access to it. It runs down the inside of the thigh. Obviously if you didn't know the person it wouldn't be available. But on this thermometer it would be equal to a rectal reading.
in accuracy
Customer Rating: 
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Practice makes perfect
Three years, two batteries, and lots of use and abuse -- still going strong. We used to go through three $7 cheapo digitals a year before we bought the Exergen, which was a replacement for a new Braun ear thermometer that didn't handle ear-infection fevers and was uncomfortable for the sick person.
It's a simple procedure, with practice. Note the previous advice to make sure the button is only depressed DURING thermometer contact with skin. We've learned to make four passes: each half of the forehead (middle to near-ear, tracing a "shallow wavy line" to make sure we're catching the right spots), and firmly pressed in the hollow under each ear lobe (after "airing it out" for 30s to avoid heat trapped by long hair, pillows, etc.). Remember to give a previously-probed area at least a half-minute or so to "recover" if you want to probe it again -- the probe will have slightly cooled the skin. My four readings per set were within 0.2 degrees F after a few sessions of practice, and each set takes about 20s, or about a minute if "ear-airing" is necessary. The beeping is helpful once you get tuned into the "good-readings" patterns.
If temp readings start to look erratic, try wiping the lens area (especially the shiny cone) with soft cloth slightly dampened with alcohol. Skin oil can film over the works and distort readings. We found that multiple erratic and "ERR" readings meant it was time to change the battery. (Hold it door-side up, probe-end facing you: Firmly push door ridges away from you with your thumbs.)
We use a newer model at preschool. I tell the kid, "Here comes the magic probe!," make beeping robot noises, and show him/her each reading. Most kids are fascinated enough to sit still for it. Our kids are special-needs, and the probe is much less invasive and quicker to use on touch-sensitive autistic children than other thermometers. Even with a squirmy, unhappy child, we can at least find or rule out "official fevers" (100.4F and above). The school's model has disposable covers, but I find them unwieldy (likely a practice thing) and prefer to alcohol-wipe the probe between coverless uses.
Like others, I wish it was back-lit (though batteries would drain faster). A beeper-off switch for the benefit of acutely sensitive ears (or lightly sleeping babies) would be helpful. Otherwise, it's great.