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Customer Rating: 
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2,000 gallons filtering? I think not.
I used this pitcher for about 6 weeks and it was 6 weeks too many. This pitcher is poorly designed. It is small, narrow and the capacity is not even close to the 10 cups they claim when the filter reservoir is present. The spout is too narrow so it pours slowly. Water glugs out and splashes all over if you tilt it too far. The lid must be held with your free hand when pouring or it will eject if any water is present in the reservoir. The handle is too narrow and is not comfortable to hold, especially when full.
Even worse than the design of the pitcher, the filters only lasted for a few weeks! I went through three filters in the six weeks I used this piece of junk! Yes, you read that right. The first day, your water will flow through quickly. The second day, it slows noticeably. By the fourth day, it starts to take a LONG time to pass the water through the filter. By the end of two weeks, it could no longer pass a full reservoir of water through the filter within 12 hours! Seriously!!! It would literally only pass about 3 drips of water per minute through the filter after only a few weeks. I can't use that!!! Who can? It was insane! I am one person. I was not even close to using the filter's claimed capacity of 2,000 gallons! I went through THREE filters!! I thought maybe the first one was defective, but after the same performance from all three, that was it. Completely unacceptable.
As if that wasn't enough, another troubling issue is the fact that the filters are put together with some kind of glue or adhesive. Seems to me like a bad idea to expose the water I'm supposed to be drinking to a chemical adhesive instead of using plastic tabs to hold the filter cartridges together. What rocket scientist designed that?
I recommend that you stay away from this product. I was using Britta for many years before this, and I have now switched to Pur. The Pur filter pitcher is superior in every way to this (and the Britta I had), and I have not experienced any issues.
Customer Rating: 
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Water Filter Pitcher
This is the best tasting water! I drink more water then usual because the taste is so pure. I bought this after moving to a new office and the water was so horrible tasting. The water now tastes pure and clean. It is easy to use, right size and the price was good. I am so impressed I went and bought Crystal Quest's shower filters.
Customer Rating: 
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Excellent water quality!
Definitely a 5-star pitcher. Yes, slightly older design, but EXCELLENT water quality. PUR and Brita are not even close. Did a water test as well, I am amazed. If you finally want to enjoy a real taste of tea or coffee, not a cup of chemistry, buy this little pitcher. Man, I wish they'd invest as much in design as they did in quality of water filter.
Customer Rating: 
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Filter works great but pitcher not designed well
The filter does a great job of filtering out the impurities, and makes the water taste noticeably better, but the design of the pitcher itself could be much better. The pouring spout is very small, and the flip top sometimes comes loose when you're pouring. Also, the shape of the pitcher itself makes it feel unwieldy and unbalanced when you're pouring from a full pitcher.
The design of the Brita pitcher is much better--unfortunately, Brita filters do not filter out nearly as much stuff as Crystal Quest, which is why I chose to switch to Crystal Quest. If CQ would redesign their pitcher to be more "user friendly" it would be a terrific product.