Editorial Product Review:Item Description:Includes 1000P Point-of-Use Natural Gas Tankless Water Heater - 1000P-NG.
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Buyer Reviews
Average Buyer Rating:
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Maybe better than I expected
Just self-installed my 1000 P NG water heater I got from Amazon (1-week shipping was free). Took me a day (soldering copper pipe is not very easy for me). I replaced a 40-gallon tank unit. I live in a small beach house in Southern Califoria and needed to replace my 1997 tank unit and since the Bosch was actually less than a tank unit and I could gain much needed floor space, I gave it a try. After replacing my existing 3" venting with 4" double-wall, the total insatlled price was a little more than if I had bought another tank unit. This unit has a "234 therms/year" government rating versus "263" for the tank unit it replaced (so I don't expect to save much on my gas bill). I had researched tank-less water heaters and this Bosch unit does not require stainless steel venting which saves a lot of money over galvanized. As with all units I have read about, it's limitation is that you must use at least 1/2 GPM of hot water in order to get the unit to fire-up (no more trickle of hot water during shaving). The quality of the unit was OK-the drip pan must be user installed and requires modification to work, and the front cover was bent somewhat and makes adjustements in gas flow difficult. Read the users manual on-line before buying and you won't have any surprises. I operate the unit at it's lowest water flow setting (the right-hand knob) since this also means that the unit will fire at the lowest water flowrate. I also operate it at its lowest gas flow setting and the water is still REALLY hot, so I am not sure what all of the complaints are out there about luke warm water. Bosch states that every 2+ years, preventative maintenance is required (something not required with a tank unit), so keep that in mind before buying.
I'll right another review after a year or so, or, earlier if I have problems.
Customer Rating: 
-
WORTHLESS water heater
I would rate the unit at a negative 100.
One of the worst items I purchased. Water would fluctuate, be too hot to stand on the lowest settings. This was installed by professionals in a new house. I got several error codes. Finally had enough and called tech support. I was on the phone 2 hours the first time I called and that was on hold. Then I spent another hour playing games with the unit.
We spent over 10 hours talking to tech support over a month's period. I had to switch the unit on and off to get a bath. Tech support said the supplier told me the wrong unit to buy. Another tech support told me that that was wrong. I had to take off a lot of time to get the gas and plumbing installers to come back and check their work which was correct.
Finally I had enough and called the supplier. They worked with me to get me a credit. By the way that supplier no longer sells Bosch. Just give me your money instead of buy the Bosch unit. I can hand deliver consistent and dependable hot water better than Bosch. Oh yeah and you can get a straight answer from me without the long wait. Maybe the long wait shows that there are a lot of consumers that are having the same problems.
Replaced with Rinnia and it works as designed.